SHIPPING + RETURNS
We accept Visa, MasterCard, Discover, and American Express.
All orders ship in 3-5 business days, unless otherwise noted.
All orders ship from Albion, Idaho via USPS First-Class Mail, with an expected delivery date of 2-5 business days from date of shipment. A confirmation email with tracking information will be sent when your order ships.
*Remember - Shipping times are calculated after processing, which could take up to 5 business days, but usually not that long. International orders can take up to 6 weeks to be delivered due to international shipping policies and custom regulations.
DOMESTIC SHIPPING COSTS
Free standard USPS shipping on all domestic orders. (See Below For International Shipping Information)
SHIPPING + FULFILLMENT
We accept refunds and exchanges and are happy to find a solution to any problems that arise. Just send us an email with your information to email@example.com
Our policy lasts 14 days. If 14 days have passed we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Products must be shipped with all of their original shipment packaging, including cardboard backing, to be eligible for a refund. Return shipping will be paid by the buyer.
Before returning your item please send me an email at firstname.lastname@example.org referencing your order number, and giving me a brief description as to why you are making the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING FUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE OR CUSTOM ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No refund will be given for custom ordered items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
To return your product, you should mail your product to:
Purple Moose Basics
225 South Street
Albion, Idaho 83311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your items are received, and your return is approved the merchandise cost will be credited back to your credit card or original method of payment.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Returns + Refunds
We offer USPS First-Class International shipping for international orders anywhere in the world with an expected delivery date of 2-4 weeks from date of shipment. I am not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
- $15 flat-rate shipping on all orders.
$25 flat-rate shipping on all orders.
**INTERNATIONAL BUYERS PLEASE READ**
International orders typically take 1-2 weeks for delivery, but can take up to 4-6 weeks (occasionally they become delayed by customs), so please order accordingly.
The price of our products does not include any duties or VAT. Our shop only charges you goods cost and shipping cost. if you are charged of a VAT, you need to pay it to your customs.
In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it and it is not within the law for us to refund or pay this fee.