SHIPPING + RETURNS


We accept Visa, MasterCard, Discover, and American Express.

PAYMENT


ORDER PROCESSING

All orders ship in 3-5 business days, unless otherwise noted.

DELIVERY TIMES

All orders ship from Albion, Idaho via USPS First-Class Mail, with an expected delivery date of 2-5 business days from date of shipment.  A confirmation email with tracking information will be sent when your order ships.

*Remember - Shipping times are calculated after processing, which could take up to 4 business days, but usually not that long.  International orders can take up to 6 weeks to be delivered due to international shipping policies and custom regulations.

DOMESTIC SHIPPING COSTS

$2.50 flat-rate shipping on all orders.  

SHIPPING + FULFILLMENT


We accept refunds and exchanges and are happy to find a solution to any problems that arise.  Just send us an email with your information to isaac@purplemoosebasics.com

RETURNS

Our policy lasts 14 days. If 14 days have passed we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.  Products must be shipped with all of their original shipment packaging, including cardboard backing, to be eligible for a refund.

REFUNDS

Before returning your item please send me an email at isaac@purplemoosebasics.com referencing your order number, and giving me a brief description as to why you are making the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING FUNDS

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at isaac@purplemoosebasics.com.

SALE OR CUSTOM ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No refund will be given for custom ordered items.

EXCHANGE

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

SHIPPING

To return your product, you should mail your product to:

Purple Moose Basics

225 South Street

Box 111

Albion, Idaho 83311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your items are received, and your return is approved the merchandise cost will be credited back to your credit card or original method of payment.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

Returns + Refunds


We offer USPS First-Class International shipping for international orders anywhere in the world with an expected delivery date of 2-4 weeks from date of shipment. I am not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.

CANADA

  • $15 flat-rate shipping on all orders.

EVERYWHERE ELSE

  • $25 flat-rate shipping on all orders.

INTERNATIONAL SHIPPING